Privacy Policy

			      

This privacy policy (“Policy”) relates to the manner SEPRBA INTERNATIONAL (“we”, “us”, “our”) in
which we use, handle and process the data that you provide us in connection with using the products or
services we offer. By using this website or by availing goods or services offered by us, you agree to the
terms and conditions of this Policy, and consent to our use, storage, disclosure, and transfer of your
information or data in the manner described in this Policy.
We are committed to ensuring that your privacy is protected in accordance with applicable laws and
regulations. We urge you to acquaint yourself with this Policy to familiarize yourself with the manner in
which your data is being handled by us.


SEPRBA INTERNATIONAL may change this Policy periodically and we urge you to check this page
for the latest version of the Policy in order to keep yourself updated.

What data is being collected

We may collect the following information from you:

Name
Contact information including address and email address

Demographic information or, preferences or interests
Personal Data or Other information relevant/ required for providing the goods or services to you
The meaning of Personal Data will be as defined under relevant Indian laws
Note: Notwithstanding anything under this Policy as required under applicable Indian laws, we will not
be storing any credit card, debit card or any other similar card data of yours. Please also note that all data
or information collected from you will be strictly in accordance with applicable laws and guidelines.

What we do with the data we gather

We require this data to provide you with the goods or services offered by us including but not limited, for
the below set out purposes:

Internal record keeping.

For improving our products or services.
For providing updates to you regarding our products or services including any special offers.
To communicate information to you
For internal training and quality assurance purposes
Who do we share your data with
We may share your information or data with:

Third parties including our service providers in order to facilitate the provisions of goods or
services to you, carry out your requests, respond to your queries, fulfil your orders or for other
operational and business reasons.
With our group companies (to the extent relevant)
Our auditors or advisors to the extent required by them for performing their services

Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal
obligations or compliance requirements.


How we use cookies

We use "cookies" to collect information and to better understand customer behaviour. You can instruct
your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not
accept cookies, you may not be able to avail our goods or services to the full extent. We do not control
the use of cookies by third parties. The third party service providers have their own privacy policies
addressing how they use such information.

Your rights relating to your data


Right to Review - You can review the data provided by you and can request us to correct or amend such
data (to the extent feasible, as determined by us). That said, we will not be responsible for the
authenticity of the data or information provided by you.
Withdrawal of your Consent - You can choose not to provide your data, at any time while availing our
goods or services or otherwise withdraw your consent provided to us earlier, in writing to our email ID:
[email protected] the event you choose to not provide or later withdraw your consent, we may not be
able to provide you our services or goods.Please note that these rights are subject to our compliance with
applicable laws.


How long will we retain your information or data?

We may retain your information or data (i) for as long as we are providing goods and services to you;
and (ii) as permitted under applicable law, we may also retain your data or information even after you
terminate the business relationship with us. However, we will process such information or data in
accordance with applicable laws and this Policy.


Data Security


We will use commercially reasonable and legally required precautions to preserve the integrity and
security of your information and data.
Queries/ Grievance Officer
For any queries, questions or grievances about this Policy, please contact us using the contact
information provided on this website.
			    

Refund policy

    
    
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
Please Note: Refund requests will be subject to a deduction of Rs 250 (applicable to both Pre-Paid and COD orders). 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), 
and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. 

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be 
automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.